Robot Vacuums
Steam Cleaner
Window Robots
Self Stirring Mugs
Self Heating Mugs
Air Purifier
Dehumidifier
Diffuser
Humidifier
Panoramic Camera
Solar Camera
Window Door Sensor
Baby Monitor
Small Cameras
Electric Bike
Electric Bike Motor
Electric Scooter
Electric Skateboard
Hoverboard
3D Printers
3D Printer Filament
Delivery & Return
Whether you’re wondering about delivery times, tracking your order, or need to make a return, this guide covers everything you need to know. Our goal is to ensure you receive your purchases quickly and have peace of mind with our customer-friendly return process.
Delivery Options Overview
We partner with trusted courier services to provide you with fast and secure shipping. Depending on your location and the items you’ve ordered, you can choose from multiple delivery options at checkout, including:
Standard Delivery (7-14 business days)
Express Delivery (5-7 business days)
Same-Day or Next-Day Delivery (Unavailable)
Click & Collect (Unavailable)
We also offer real-time order tracking, so you can follow your package every step of the way.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Enjoy your new item
Small items
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
| Standard delivery Get it in 7-14 working days | |
|---|---|
| Orders over $100: All day delivery. Order anytime: | FREE |
| Orders under $100: All day delivery. Order anytime: | $15 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $10 |
| Express delivery Get it next day, 7 days a week | |
|---|---|
| All day delivery. Order by 9pm. | $15 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $25 |
Large items
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
| Standard delivery Get it in 9-21 working days | |
|---|---|
| All day delivery. Order anytime: | $25 |
| All day delivery. Order anytime: | $25 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $25 |
| Express delivery Get it in 9-21 working days | |
|---|---|
| All day delivery. Order anytime: | $45 |
| All day delivery. Order anytime: | $45 |
| Weekday time slot from 12noon - 5pm. Order by 9pm. | $45 |
Exchange or Return of Goods
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the WoodMart online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
We understand how frustrating delays can be! Here’s how you can track your order:
Check your tracking information: You should have received a tracking number via email once your order was dispatched. Use this to check the latest status on the courier’s website.
Check estimated delivery times: Some deliveries may take longer due to high demand or carrier delays.
Still missing? If your order hasn’t arrived by the expected delivery date, please contact our support team with your order number, and we’ll investigate immediately.
Delivery availability on public holidays depends on the courier service:
Standard shipping: Most couriers do not operate on public holidays, so deliveries may be delayed until the next business day.
Express shipping: Some services (like next-day delivery) may still operate on select holidays.
Check our holiday schedule: We update our delivery calendar here with holiday exceptions.
We deliver to most locations, but some remote areas may have restrictions.
Check during checkout: Enter your postcode on the cart or checkout page to see if delivery is available.
Remote areas: If your location isn’t covered, we may offer alternative shipping options (e.g., P.O. Box delivery or pickup points).
Need confirmation? Contact us with your postcode, and we’ll verify delivery availability.
Next-day delivery is subject to:
Order cut-off time: Orders placed before [XX:XX PM] (local time) on business days are eligible.
Product availability: Some items (e.g., pre-orders or custom-made products) may not qualify.
Delivery location: Remote areas may not be eligible for next-day delivery.
Public holidays: Delays may occur if the next day is a holiday.
Check the shipping options at checkout to confirm availability.
This depends on the shipping method:
Signature required: Some high-value or express deliveries may need a signature. If you’re unavailable, the courier may leave a card for redelivery or pickup.
No-signature delivery: Standard shipments may be left in a safe place (if specified in your order notes).
Authority to Leave (ATL): You can request this during checkout (where available), allowing the courier to leave the package without a signature.
For more details, check your tracking notification or contact us.
