Warranties

Last updated: May 11, 2025

At IBUYEM.com, we are dedicated to providing high-quality electronics and home appliances that enhance your daily life. Our Warranties Policy ensures that you are protected against defects and malfunctions, giving you peace of mind with every purchase. This policy complements our Privacy Policy and Terms & Conditions and applies to all products sold through our online store using dropshipping methods.

1. Warranty Coverage

Our warranty covers defects in materials, workmanship, and manufacturing under normal and intended use. This includes, but is not limited to:

• Electronic goods such as video surveillance cameras, baby monitors, thermal cameras, and other gadgets.

• Home appliances including kitchen appliances, cleaning devices, and other electrical household products.

The warranty protects you from product failures due to manufacturing defects or faulty components.

2. What We Will Do to Correct Problems

If a product is found to be defective within the warranty period, IBUYEM.com will, at its discretion:

• Repair the product or defective parts using new or refurbished components.

• Replace the product with the same or equivalent model if repair is not feasible.

• Refund the purchase price if neither repair nor replacement is possible.

All warranty services are provided at no additional cost to you, including parts and labor.

3. Warranty Period

• The standard warranty period is 12 months from the date of delivery, unless otherwise specified on the product page.

• Some products may carry longer manufacturer warranties; these details will be clearly stated in the product description.

4. What Is Not Covered

The warranty does not cover:

• Damage caused by misuse, abuse, accidents, improper installation, or unauthorized repairs.

• Normal wear and tear, cosmetic damage, or consumable parts such as batteries and bulbs.

• Damage resulting from failure to follow product instructions or maintenance guidelines.

• Products with altered or removed serial numbers or warranty labels.

5. How to Make a Warranty Claim

To request warranty service:

1. Contact our Customer Support team at support@ibuyem.com with your order number, product details, and a description of the issue. Include photos or videos if possible.

2. Our team will verify your claim and may provide troubleshooting assistance.

3. If approved, you will receive instructions on how to return the product to the supplier or designated service center.

4. Upon inspection, the supplier or manufacturer will determine the appropriate remedy under warranty.

Please retain your original purchase invoice, as it is required to validate your warranty claim.

6. Shipping Costs for Warranty Service

• IBUYEM.com will cover shipping costs for warranty repairs or replacements if the claim is valid.

• If the claim is not covered by warranty, you may be responsible for shipping and handling fees.

7. Consumer Rights

This warranty is provided in addition to your statutory rights under Australian Consumer Law, which entitles you to a replacement, repair, or refund for major failures and compensation for any other reasonably foreseeable loss or damage.

8. Limitations of Liability

IBUYEM.com’s liability under this warranty is limited to the repair, replacement, or refund of the defective product. We are not liable for any indirect, incidental, or consequential damages arising from product use or failure.

9. Contact Information

For warranty inquiries or to initiate a claim, please contact:

IBUYEM.com Warranty Support
Email: support@ibuyem.com
Address: [Insert Business Address]

Thank you for choosing IBUYEM.com. We are committed to ensuring your satisfaction and support throughout your ownership of our electronics and home appliances.